Lyophilized research material ships in temperature-controlled, tracked packaging. Cold-chain is maintained where the batch documentation specifies it. Shipments are addressed to registered research facilities and qualified institutional purchasers.
Processing time
Orders typically ship within approximately two weeks of order confirmation. Expedited handling may be available for verified institutional accounts.
Shipping options
Standard shipping is a flat $15 on orders of one or two units, and free on orders of three or more units — mixed products count together. International shipping is available where applicable laws permit.
Packaging
All material is shipped in discreet, temperature-controlled packaging. Cold packs are included automatically when ambient transit temperatures or batch documentation require them.
Tracking
A tracking number is emailed when the shipment is dispatched. You can also view order status from My Account → Orders or via the Track Order page.
International shipments
International purchasers are responsible for any applicable customs duties, taxes, and import fees. Delivery times vary by destination. Some jurisdictions may restrict importation of certain research materials; it is the purchaser’s responsibility to confirm local rules.
Damaged or defective on receipt
Inspect every shipment on receipt. Report any damage or defect within 48 hours of delivery, with photographs and the order number, to info@cardinalpep.com. We will issue a replacement or full refund including shipping.